We’re ready to be your partner in your energy production and management journey. Whether you’re looking to expand, monitor, maintain, or restore your home’s energy, lighting, or looks, we have a multitude of options at your service.
HES Solar systems include a 25-year SunPower warranty, a 10-year Workmanship warranty and a 5-year monitoring equipment warranty. The below offers are a step beyond even all of that. If you are experiencing any concerns or questions with your HES System, please call Service at 619.692.2015.
For upgrades to your service or monitoring package, please see below.
Every new HES Solar system proposal begins with the inclusion of a one-year Protect Package home warranty. The annual price for each of our extended solar warranty packages below is listed for HES Systems as well as a slightly higher price for non-HES Solar systems.
Our Protect Plus Package includes the benefits of Protect package plus more frequent active monitoring of your system’s output, one preventative maintenance inspection, one 2-hour service call, and panel cleaning once a year. This warranty also provides discounts on labor (20%) and non-warrantied parts (10%), eliminates overtime rate increases, and includes a quick initial site survey for assessment of the system.
This is our top-level service warranty contract. It includes all the services and features of the Protect and Protect Plus Packages and adds to that a performance output guarantee with performance analysis, more-frequent output monitoring that includes updates of any issues, an additional 2-hour services call (two total calls included per year), and a panel cleaning every six months (twice a year compared to the Protect package’s once yearly cleaning schedule). In addition, the labor rate discount increases the 30%, and all non-warrantied parts are sold at our cost.
HES Solar places safety as our highest priority, and that extends from our employees to our customers, to anyone else we may potentially be in contact with through the course of business. Along with the safety procedures we adhere to in the normal course of our work and projects, we have instituted several safety protocols for all of our employees during these times of vigilant public health precautions due to COVID-19.
Our employees are given temperature checks each time they enter the office, and office visits are only allowed when necessary.
We’ve instituted remote working for all of our employees who are able to perform their job duties at home. Meetings are done through virtual meeting rooms.
Field employees maintain a six-foot distance between themselves and fellow employees, customers, vendors, and all others unless unavoidable.
Masks are required whenever interacting with fellow employees, customers, or the public and whenever social distancing is not possible.
To ensure these procedures can be met, employees have been provided with face masks or face coverings, eye protection, gloves (as necessary), and foot coverings (as necessary).
To help ensure frequent sanitizing, employees have been provided sanitizers in the form of gel, liquid, and wipes, antibacterial soap, and paper products for cleaning such as tissues and paper towels.